About this role
The Titling Specialist is responsible for providing customers a service which includes the vessel/trailer registration and warranty registration of their new purchase. They will also maintain product files on all inventory and offer support in various areas within the company including Products and Sales.
KEY TASKS:
§ Accurately complete the entire title work process on all new and used vessels and other purchases in a timely fashion.
§ Maintain all customer deal files
§ Handle calls to and from customers, tag offices and federal offices concerning title related issues.
§ Maintain good working relationship with customers by providing timely processing of vessel registrations.
§ Complete warranty registration entry for hull, engine(s) and generator on all new vessels.
§ Complete supplier warranty transfer forms on used vessels.
§ Maintain Boat, Motor, and Trailer inventory files for store.
§ Complete paperwork for boat transfers between stores, change location, and correct pricing.
§ Enter trades, brokerage, loose motors and trailers into system.
§ Respond to all requests for deal or BMT files. Keep organized system of tracking file transfers.
§ Provide assistance at boat shows and other off-site promotional events.
§ Assist with receptionist area and answering phones as needed.
§ Other duties as assigned
KEY RESULT AREAS:
§ Customer satisfaction
§ Timeliness and accuracy of paperwork
§ Orderliness of customer files
§ Accuracy of initial warranty registration
§ Timeliness of warranty transfers
§ Inventory entered promptly and accurately
§ Ability to provide assistance where needed