About this role
Overview Coordinates and supports transportation operations by managing carrier and customer requirements. Ensures efficient shipment execution, pricing, carrier performance, and customer satisfaction while supporting business growth Responsibilities Coordinate shipments with shippers, consignees, vendors, agents, carriers, and customers. Negotiate pricing and transportation rates based on service lanes, volumes, and business opportunities. Obtain carrier pricing and validate rate calculations to meet profitability goals. Monitor shipment status, carrier performance, and service quality. Manage documentation, clearances, delivery tracking, notifications, billing, and invoicing processes. Develop cost-control measures, resolve discrepancies, and monitor profitability. Maintain CRM/contact records and support business development through customer outreach and quote generation. Collaborate with Sales to improve processes and identify growth opportunities. Qualifications High school diploma required; Bachelor's degree in Business, Transportation, or a related field preferred. Up to 1 year of experience in transportation, dispatching, customer service, negotiations, or related areas. Proficient in Microsoft Office, including Excel, Outlook, and Word Bilingual (English/Spanish) preferred; travel may be required. Strong communication, customer service, problem-solving, analytical, and organizational skills. Knowledge of transportation, import/export processes, and customs brokerage practices is preferred.