Property Service Sales Coordinator

The Property Service Sales Coordinator supports vessel services by procuring and pushing forward vessel service needs. Coordinating with Subcontractors, vessel contact and Safe Harbor personnel.  This person will be responsible for increasing service output of available projects on property and supporting the smooth execution of customer projects. This role is designed as property specific sales role that increases revenue. This role may also be referred to as Service Advisor.

 

Essential Duties and Responsibilities

·       Reach out to Vessel Contact to obtain additional needs information and producing service requests

·       Support coordination with customers and internal stakeholders

·       Liaison between Project Management and Project Development group

·       Track service sales and YoY growth

·       Prepare project documentation, reports, and status updates

·       Support customer communication and help manage expectations throughout the project

·       Assist with identifying issues, risks, or delays and escalate as appropriate.

·       Assist as Member Service Specialist Role through Marina front desk as required

·       Learn and follow established SOPs and project management processes

·       During the slower months, ensure all inventories of stocks are updated, soft programming and planning for the next season, preparation of improved SOPs, planning and worklists of summer projects

·       Continuously meets ongoing company goals

·       Available to work overtime when required to meet deadlines

·       Other duties as assigned by Manager

 

Safety and Environmental Responsibilities

·       Follow SHM Safety and Environmental rules and complete required related training.

·       Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area. 

·       Report all accidents, injuries, spills and near misses immediately. 

 

Technical and Physical Requirements

·       High school diploma or equivalent

·       0–3 years of experience in project coordination, construction, marine services, or a related field

·       Strong organizational skills and attention to detail

·       Clear written and verbal communication skills

·       Ability to work on multiple projects concurrently under the guidance of Project Managers

·       Basic understanding of estimating, scheduling, contractor coordination, or service operations preferred

·       Proficiency in Microsoft Office; familiarity with project management tools is a plus

·       ABYC and/or manufacturer certifications preferred

·       Ability to sit or stand for long periods of time

·       Ability to lift 20 pounds

·       Ability to work safely around the water

·       Must be able to swim

·       Hold a valid Driving License

·       Any skills considered standard that a Service Advisor should possess

 

Minimum Soft Skills Qualifications

·       Eagerness to engage in a growing, fast paced, and industry-leading company

·       Consistently treats others with dignity and respect

·       Genuinely serves others with humility and a positive attitude

·       Frequently demonstrates a bias toward action

·       Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders

·       Follows policies and procedures while seeking out new and better ways of accomplishing duties

·       Shows resolve and overcomes difficulties in a positive and productive manner

·       Provides responsive service to our teammates and members

·       Continuously puts forth the extra effort to accomplish duties

·       Develop sound conclusions and makes decisions based on analysis of data and understanding of the business

·       Works to build high performing teams while taking an interest in teammates’ professional development

·       Organize, plan and manage teammates and processes efficiently

·       Unfailing commitment to continuous learning and growth

·       Acts with integrity and is open to feedback from all teammates

·       Willingly coaches teammates through change and leads all situations with positivity

 

The Company

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.