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Kennesaw, Georgia, USPosted 1h ago
About this role
Yamaha Motor Finance - US has an exciting opportunity for a Collections Manager. This position is responsible for leading late-stage collection activities for the Full Spectrum Installment and Credit Card portfolios within the powersports finance business. This role oversees team performance, workflow management, and escalated account resolution to support portfolio recovery goals ensuring strict adherence to internal policies, procedures, and applicable federal, state, and regulatory requirements governing consumer collections activity.
What you'll be doing:
What you need to be successful:
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What's in it for you:
Reports to: Relationship Management Supervisor
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-RM1
What you'll be doing:
- Oversee day-to-day late-stage collections operations for the Full Spectrum Installment and Credit Card portfolios, including pre-charge-off accounts, repossessions, military accounts, insurance claims, and product refunds.
- Monitor team performance and provide leadership, coaching, feedback, motivation, and formal performance evaluations to drive individual and team results.
- Direct workflows and assign queues, balancing work distribution to support productivity, customer experience, and operational goals; prepare daily, weekly, and monthly reports for management.
- Handle escalated customer inquiries, disputes, and calls, partnering with internal departments (e.g., Customer Service, Loss Mitigation, Legal, Compliance) to resolve complex account issues.
- Manage employee work schedules, attendance, and staffing coverage to ensure appropriate departmental coverage and continuity of operations.
- Coordinate onboarding and training for new employees, ensuring they understand departmental procedures, systems, performance expectations, and role responsibilities.
- Monitor and evaluate live and recorded calls, complete quality scorecards, and use quality insights to inform coaching, training, and process improvements.
- Review, update, and maintain departmental letters, checklists, and procedures to ensure accuracy, consistency, and compliance with company standards and regulatory requirements.
- Ensure adherence to company policies and all applicable federal, state, and regulatory requirements, including appropriate consumer contact and dialogue standards in collections activities.
- Perform other duties as assigned.
What you need to be successful:
- Associate degree or equivalent combination of education and experience.
- Five (5) or more years of experience in credit card and finance collections including skip-tracing and insurance claims. Powersports and/or auto finance collections preferred but not required.
- Strong working knowledge of FDCPA, FCRA, FACTA, TCPA, and multi-state repossession laws.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Strong written and verbal communication skills, with the ability to handle complex and sensitive customer interactions.
- Strong problem-solving, negotiation, and conflict-resolution skills, with the ability to influence outcomes in challenging situations.
- Demonstrated emotional intelligence when handling difficult conversations, managing stress, and maintaining professionalism under pressure.
- Ability to prioritize, manage multiple tasks, meet deadlines, and adapt quickly to changes in a fast-paced environment.
- Ability to coach, develop, and motivate employees while maintaining accountability for performance and results.
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What's in it for you:
- 401(k) and Profit Sharing
- Fertility Benefits
- 37.5-hour workweek
- Medical, Dental, Vision
- Life and AD&D Insurance
- Wellness Program
- Short-Term Disability Coverage (for hourly roles)
- Long-Term Disability
- Student Debt Repayment Benefits
- Ability to borrow Yamaha product
Reports to: Relationship Management Supervisor
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-RM1