William Moore

Experienced operations and retail management professional with a strong background in the boating and yachting industry. My hands-on marine experience includes yacht detailing, boatyard maintenance, bottom painting, hull cleaning, and general vessel upkeep. Alongside my marine experience, I bring over six years of leadership experience managing teams, overseeing inventory and purchasing, coordinating vendors, driving sales, and maintaining efficient daily operations. I am passionate about returning to the marine industry and building a long-term career where I can combine my boating knowledge with my management and customer service skills. I am particularly interested in marina operations, marine service coordination, ship store management, and opportunities that offer professional growth and advancement into leadership roles.

Experience
GENERAL MANAGER | ZEN LEAF 2020 -2026
• I advanced through multiple roles to General Manager, overseeing store operations,
customer service, hiring, training, employee development, and state regulatory
compliance.
• Managed monthly and annual inventory SOX audits and inventory purchasing to maintain
accurate records and keep stores properly stocked.
• Kept employee state-issued badges current and ensured team members met state
compliance requirements.
• Tracked weekly payroll and labor spending against budget. I created schedules to maintain
coverage and control staffing needs.
• Mentored team members to achieve KPIs and consistently met or exceeded store sales
goals at every location managed.
• Generated reports, tracked performance metrics, and used data to improve operational
efficiency and sales execution.
• Partnered with IT to resolve complex technical issues affecting multiple stores.
• Supported staffing and training at stores across Florida and helped open several locations,
and launching a new store independently coordinating security, inventory, hardware set up,
as well as training staff.
• Generated and updated SOPs to help keep consistency across all store locations.
• Managed recruitment by reviewing resumes, conducting interviews, and selecting qualified
candidates based on experience, skills, and store staffing needs.
FIRST MATE - GRAND YACHT CLUB, FT. LAUDERDALE — 2016-2020
• Served guests aboard four different yachts ranging from 55’ to 90’ feet, preparing food and drinks
along with coordinating activities with customers before and during their stays to ensure customer
were satisfied their entire stay with us.
• Worked in boat yards servicing yachts, scraping and repainting the bottom hulls, replacing zincs, and
anchor chains.
• Detailed yachts by cleaning, waxing, and polishing hulls, stainless steel and other exterior surfaces.
• I checked on our yachts daily and ensure all dock lines were set correctly, as well as checking oil
levels, bilges, replacing bilge pumps as needed and other routine yacht maintenance as needed.
BILLABONG - SUPERVISOR | SALES LEAD 2014-2016
• Trained sales associates in customer service, sales techniques, and product knowledge.
• Received inventory, arranged merchandise, opened and closed the store and registers, and
maintained a clean, organized sales floor.
Education
High School Diploma | IRSC
Skills
Regulatory compliance • Sales and KPIs • Problem solving • Yacht detailing and maintenance.
Software: Excel, Word, and PowerPoint. I also am proficient in Sweed, Dutchie, Biotrack, iHeartJane,
LeafTrade, and Leafly.
References: Gorby Louis-Charles - (561) 229-2516 • Ken Barnhart - (330) 907-3553 • DJ - (817) 715-9012
William Moore
(860) 488-0988 | Williamrm561@yahoo.com | 179 Break Neck Hill Rd, Westbrook, CT

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