Marine job seeker
Jeffrey Miller
Oxe Marine, Albany, GA 1/4/2026
Skills & certifications
About
Aftermarket Support Manager
Experience
Oxe Marine, Albany, GA 1/4/2026
Marine industry career professional, specializing in customer relations, dealer training, warranty repairs, technical troubleshooting, service expertise, and sales.
Jan 2025 –
Aftermarket Support Manager Managed training, support and field service staff for diesel outboard marine manufacturer. Interacted with customers and dealers to resolve technical issues. Developed and delivered training to dealership employees. Role involved extensive travel in the US and Caribbean.
Coach Marine Group, Chanute, KS 5/11/2023
Company
Jan 2020 –
Field Service Engineer to turn around customers’ perception of warranty fulfillment for Coach and Xcursion Pontoons. Interacted with customers and dealers; troubleshoot and repair boats primarily in the east and central United States. Schedule and complete repairs at the factory, dealerships, and customers’ homes. Assist with warranty repairs; approve warranty parts shipments.
Senior OEM Applications Engineer
Company
Jan 2003 – Jan 2019
Field based role: advised new and existing boatbuilders regarding technical support including proper installation and bill of materials for Honda powered boats. Provided marketing support including leading logistics and serving as talent, photographer, and captain for photo shoots. Presented benefits of Honda products to boatbuilders and consumers retail and industry trade shows. Evaluate prototype engines and rigging components during pre-production phase, providing technical recommendations.
OEM Sales Engineer,
Company
Jan 2002 – Jan 2003
As OEM Sales Engineer, generated sales and provide technical assistance to 30+ accounts. Helped close sale with one of Honda Marine’s largest OEM accounts, resulting in $2 million in new sales. Continually sought new prospects while growing existing base, resulting in 13 new customers in first year.
American Honda Motor Corporation – Marine Division Alpharetta, GA 10/11/2019
Company
Jan 1995 –
Senior District Service Manager,
Company
Jan 1995 – Jan 2002
Managed a six state, 100+ dealer territory in the midwestern United States. Assist dealers with service, parts, warranty, and customer relations problems. Advised new and existing dealers regarding service management, including techniques to track and improve profitability. Train marine dealers and their employees on product knowledge and technical advantages of Honda products. Initiated and taught annual sessions of one-week marine classes Northwest Technical College; taught ten one-week marine
American Suzuki Motor Corporation Brea, CA 8/10/1995
Company
Jan 1991 –
District Technical Service Manager Field based role: managed eleven state, 65 marine dealer territory in the midwestern United States. Assisted marine dealers with service, parts, warranty, and customer relations problems. Taught introduction to Suzuki products classes to dealers. Consulted with boat builders’ factories regarding pre-rigging with Suzuki engines. Initiated and taught three annual in-house clinics at dealerships within territory. Teach five annual service seminars throughout terri
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Jeffrey D. Miller
Nekoosa, WI | (608) 228-0600
mjeff0253@gmail.com | www.linkedin.com/in/jeff-miller-590706197/
Marine industry career professional, specializing in customer relations, dealer training, warranty repairs, technical troubleshooting, service expertise, and sales.
Oxe Marine, Albany, GA 1/2025 – 4/2026
Aftermarket Support Manager
Managed training, support and field service staff for diesel outboard marine manufacturer. Interacted with customers and dealers to resolve technical issues. Developed and delivered training to dealership employees. Role involved extensive travel in the US and Caribbean.
Coach Marine Group, Chanute, KS 5/2020 – 11/2023
Field Service Engineer
to turn around customers’ perception of warranty fulfillment for Coach and Xcursion Pontoons. Interacted with customers and dealers; troubleshoot and repair boats primarily in the east and central United States. Schedule and complete repairs at the factory, dealerships, and customers’ homes. Assist with warranty repairs; approve warranty parts shipments.
American Honda Motor Corporation – Marine Division Alpharetta, GA 10/1995-11/2019
Senior OEM Applications Engineer 2003 – 2019
Field based role: advised new and existing boatbuilders regarding technical support including proper installation and bill of materials for Honda powered boats. Provided marketing support including leading logistics and serving as talent, photographer, and captain for photo shoots. Presented benefits of Honda products to boatbuilders and consumers retail and industry trade shows. Evaluate prototype engines and rigging components during pre-production phase, providing technical recommendations.
OEM Sales Engineer, 2002-2003
As OEM Sales Engineer, generated sales and provide technical assistance to 30+ accounts. Helped close sale with one of Honda Marine’s largest OEM accounts, resulting in $2 million in new sales. Continually sought new prospects while growing existing base, resulting in 13 new customers in first year.
Senior District Service Manager, 1995-2002
Managed a six state, 100+ dealer territory in the midwestern United States. Assist dealers with service, parts, warranty, and customer relations problems.
Advised new and existing dealers regarding service management, including techniques to track and improve profitability. Train marine dealers and their employees on product knowledge and technical advantages of Honda products.
Initiated and taught annual sessions of one-week marine classes Northwest Technical College; taught ten one-week marine service schools. Training included testing of all electronic and mechanical systems.
American Suzuki Motor Corporation Brea, CA 8/1991-10/1995
District Technical Service Manager
Field based role: managed eleven state, 65 marine dealer territory in the midwestern United States. Assisted marine dealers with service, parts, warranty, and customer relations problems.
Taught introduction to Suzuki products classes to dealers. Consulted with boat builders’ factories regarding pre-rigging with Suzuki engines.
Initiated and taught three annual in-house clinics at dealerships within territory. Teach five annual service seminars throughout territory; teach two weeklong service school classes in Atlanta, GA and Elk Grove Village, IL
Education
NMEA 2000 Marine Electronics 0400 Installation Standard Training 10/08/2019
American Honda Personal Development courses: Negotiate to Win; Problem Solving and Decision Making; Honda Philosophy; Legendary Service; Effective Business Writing
Elkhorn High School, Elkhorn, WI Diploma
Interests
Boating, fishing, building custom fishing rods, home remodeling