Marine Service Writer

Valhalla Yacht Sales (New Jersey) · Service Writer/ Sales Department · $61,500 yr - $71,500 yr

Summary: The Marine Service Writer is responsible for coordinating vessel repairs, maintenance, and warranty projects from customer intake through completion. This position serves as the primary liaison between customers, technicians, subcontractors, and the Service Department, preparing work orders, tracking progress, communicating project updates, and ensuring a high level of customer satisfaction.   Duties & ResponsibilitiesCustomer Service & Project Coordination

• Serve as the primary point of contact for customers regarding vessel service, repair, maintenance, and warranty requests, providing project updates, technical guidance, service recommendations, and exceptional customer service throughout the repair process.
• Meet with customers to evaluate vessel concerns, gather required information and documentation, discuss repair options, maintenance recommendations, equipment upgrades, and obtain necessary approvals.
• Coordinate service projects from initial intake through completion, ensuring customer concerns are accurately documented and addressed.
• Serve as the primary contact for diesel engines, repowers, refits, HVAC systems, Seakeeper Gyro and Ride systems, trolling motors, fiberglass, paint/gelcoat, trailer service, and other vessel-related repair needs.

Service Planning & Technical Support

• Evaluate repair requests and customer concerns to determine labor, materials, equipment, subcontractor involvement, and service requirements.
• Create, maintain, and update work orders, customer records, labor entries, repair notes, estimates, approvals, and billing allocations from intake through final completion.
• Coordinate and schedule service work with technicians, subcontractors, vendors, and specialized contractors to ensure efficient workflow and timely project completion.
• Monitor project progress, follow up on open service items, and ensure repairs are completed accurately, efficiently, and on schedule.
• Utilize dealership and service management software to maintain accurate customer, vessel, scheduling, dispatching, and project information.
• Support service department software implementation and continuous process improvement initiatives.

Warranty Administration & Billing

• Determine warranty eligibility, review supporting documentation, and coordinate warranty claim processing.
• Verify repair coverage, review labor and parts charges, and ensure proper billing allocation between warranty, customer-pay, and internal accounts.
• Coordinate customer billing, payment collection, invoice generation, deposits, receipts, and resolution of billing discrepancies with Accounting.
• Review technician labor reporting, timesheets, invoices, and work orders for accuracy and timely completion.
• Meet with customers to review completed work, explain services performed, and finalize payment when required.

  Quality Control & Operational Support

• Perform quality-control reviews of completed service work to ensure repairs meet company standards and customer concerns have been resolved.
• Follow up on open and completed service projects to ensure customer satisfaction and identify additional service opportunities.
• Maintain accurate service records, customer documentation, and repair history files.
• Develop and distribute customer communications, maintenance recommendations, and service reminders.
• Collaborate with technicians, management, Sales, Yard Operations, Accounting, vendors, and other departments to ensure efficient operations and outstanding customer service.

Safety & Compliance

• Follow all company policies, procedures, and applicable service department standards.
• Maintain confidentiality of customer and company information.
• Promote and maintain a safe, professional, and customer-focused work environment.

Physical Demands & Work Environment

• Primarily office-based with frequent visits to docks, marinas, service facilities, and vessels.
• Requires standing, walking, climbing aboard vessels, and occasional work in outdoor environments.
• Frequent use of computers, telephones, and office equipment.
• Ability to occasionally lift and carry service-related materials and documentation.

Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Strong organizational and project coordination abilities.
• Ability to manage multiple service projects simultaneously.
• Proficiency with Microsoft Office applications including Outlook, Word, and Excel.
• Ability to learn dealership and service management software.
• Valid driver's license.

  Work ScheduleStandard Schedule: Monday to FridayOvertime: As needed based on production demands
Drug & AlcoholViking Yacht Company is a drug-free workplace. All employees must comply with local and federal laws regarding substance use. Pre-employment and random drug testing may be required.
DisclaimerThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change or be assigned as operational needs require. 
Valhalla Yacht Sales is an Equal Opportunity Employer
BenefitsMedical Insurance | Dental Insurance | Life Insurance401(k) matching* | Employee Assistance Program | and much MORE! Compensation: $61,500 yr - $71,500 yr APPLY NOW