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Tanner, AL, USPosted 1h ago
About this role
Technical Support Specialist
Job Summary:
The Technical Support Representative will provide technical assistance and answers to users’ questions, assist users by troubleshooting problems and oversee all that is technical support and warranty department.
Duties/Responsibilities:
- Identifies, investigates, and resolves users’ problems.
- Fields support calls, chat, e-mail, and/or other communication from users with inquiries regarding T-H Marine part concerns.
- Consults with users to determine steps and procedures taken to resolve the problem and to narrow down the root of the problem.
- Applies knowledge of T-H Marine parts and procedures to solve problems.
- Guides users through diagnostic and troubleshooting process, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborate with other personnel to research and resolve problems.
- Collaborate with QC and the production manager to explain errors and/or recommend modifications.
- Maintains current knowledge of technology innovations and trends.
- Other duties as needed or required
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manners.
- Ability to explain technical issues to both technical and nontechnical personnel and customers.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with, or able to quickly learn to use, a broad array of hardware and software.
- Previous experience with Zendesk preferred but not required
Education and Experience:
- High school diploma or GED required.
- At least five years of experience in customer technical support highly preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds at times.