About this role
Overview Who We Are: Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive. With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities. We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners. Work Arrangement: Hybrid What You'll Do: The Supervisor, Payroll is a key operational leader responsible for overseeing accurate, timely, compliant payroll processing and ensuring a strong control environment across assigned payroll operations. This role provides hands-on leadership to the payroll team, serves as an escalation point for complex payroll matters, and is accountable for ensuring established payroll procedures, validations, approvals, and controls are consistently executed. The Supervisor is expected to bring strong payroll knowledge, sound judgment, attention to detail, and a high level of ownership. This position plays a critical role in identifying and mitigating payroll risk, investigating issues, ensuring appropriate corrective actions are implemented, and maintaining a strong employee service experience. The role requires a leader who understands that payroll is both a financially sensitive business process and an employee-facing service function, where accuracy, timeliness, controls, communication, and customer service are equally important. Responsibilities Key Responsibilities: Lead by example and establish clear expectations for accuracy, accountability, professionalism, customer service, and adherence to payroll procedures and controls. Provide coaching, performance feedback, and development while holding team members accountable for individual and team results. Oversee assigned payroll operations to ensure accurate, timely, and compliant processing, including appropriate validation of critical processes, controls, approvals, and reconciliations. Serve as an escalation point for complex payroll issues; investigate discrepancies, identify root causes, and implement appropriate corrective actions. Maintain sound judgment and composure during high-pressure payroll situations and ensure risks, errors, or control failures are escalated and addressed with transparency and urgency. Promote a culture of ownership, collaboration, continuous improvement, and strong employee service, ensuring payroll inquiries and escalations are handled with professionalism, accuracy, urgency, and follow-through. Partner with Human Resources, Finance, Benefits, HRIS, Treasury, and other stakeholders to resolve payroll matters and support business initiatives. Identify opportunities to strengthen controls, reduce risk, improve processes, and increase payroll efficiency. Support payroll system enhancements, testing, audits, and maintenance of payroll procedures and training materials. Qualifications Education & Credentials: Associate's degree in business or related field; or a combination of post high school and equal experience may be substituted for education. Bachelor's degree preferred. Experience: Required: Minimum 5 years of progressive payroll experience, including hands-on experience supporting complex payroll operations. Minimum 3 years of direct people leadership or payroll supervisory experience. Demonstrated experience overseeing payroll controls, reconciliations, audits, payment/funding validation, exception management, and payroll issue resolution. Experience managing high-volume and/or multi-state payroll environments. Demonstrated ability to investigate payroll discrepancies, perform root-cause analysis, and implement sustainable corrective actions. Demonstrated experience handling sensitive employee payroll matters and escalations with professionalism and a strong customer-service orientation. Preferred: Experience with Oracle Cloud Payroll, ADP, or comparable enterprise payroll/HRIS platforms. Experience supporting union, complex pay arrangements, multiple payroll populations, or geographically dispersed employee groups. CPP certification or equivalent payroll certification. Experience participating in payroll transformation, system implementation, automation, or process improvement initiatives. Technical Skills: Proficient with Microsoft Office products, including Excel, Outlook, Word and PowerPoint. Other: HRMS system knowledge preferred. Competencies: Leadership and Accountability: Sets clear expectations, provides coaching and feedback, develops team members, and holds individuals accountable for performance and adherence to payroll procedures and controls. Payroll Knowledge and Compliance: Demonstrates strong knowledge of payroll operations, systems, compliance requirements, and applicable policies and procedures. Controls, Risk, and Judgment: Understands the importance of payroll controls, identifies potential risks, exercises sound judgment, and escalates issues appropriately. Analytical and Problem-Solving Skills: Analyzes payroll issues, identifies root causes, and develops effective and sustainable resolutions. Customer Service and Communication: Provides a strong employee and business-partner experience through clear, professional, timely, and accurate communication and follow-through. Collaboration and Relationship Management: Builds effective partnerships across Payroll, Human Resources, Finance, Benefits, HRIS, Treasury, and other business functions. Organization and Continuous Improvement: Effectively manages competing priorities and deadlines while identifying opportunities to strengthen controls, improve processes, and increase efficiency. What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include: Competitive pay with recognition programs Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays Leave and family support: parental leave and sick leave Learning and growth: access to training and development for continuous skill development Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts At Crowley, we invest in you—your success, your health, and your future. #LI-Hybrid