About this role
Overview Oversees daily Customer Operations activities, including cargo booking, customer care, and documentation. Supports team performance, customer satisfaction, and continuous improvement of operational metrics. Responsibilities Manage daily production plans, employee performance, and communication with customers and stakeholders. Monitor KPIs and department metrics, making adjustments as needed. Ensure team training, safety compliance, and adherence to regulatory requirements. Develop process improvements and serve as escalation point for issue resolution. Coach staff to deliver strong service to internal and external customers. Support alignment with processes, procedures, and systems. Qualifications Bachelor’s degree in business, supply chain, transportation, or related field, or equivalent experience. 4+ years of relevant transportation/logistics experience, including at least 1 year in a lead role. Experience in booking, customer service, documentation, or BL revisions preferred. Proficient in Microsoft Office, including Word, Outlook, and Excel. Bilingual English/Spanish; ability to travel as needed. Strong communication, organization, customer service, data reporting, and project management skills.