About this role
Overview Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. Work Arrangement: Why Join Crowley: Responsibilities What You'll Do: Responsible for administering all facets in the Customer Care area by serving as a team lead and mentor to other team members Key Responsibilities: Partner with other departments in order to gain complete customer satisfaction (Pricing, Intermodal, A/R, Management and Operations). Provide a high level of customer care to all assigned accounts. Develop and implement metrics to gauge customer satisfaction and retention (surveys/audit logs for ISO requirements). Build long-term relationships with all accounts and recognize and implement process improvements. Resolve all escalated customer issues and provide management reporting related to Customer Care metrics. Provide data on regional alignment and competition. Ensure every task is done safely in accordance with Management Systems or business unit procedures with the objective of continuously improving our processes. Qualifications Education & Credentials: Associate's degree or job-related formal training after high school. Experience: 4+ years transportation experience in addition to 2 years previous supervisory experience. Booking, Customer Service, Traffic or Import/Export Documentation experience preferred. Technical Skills: Proficient with Microsoft Office products, including Word, Outlook, Excel and SharePoint. Other: Bilingual (English/Spanish) may be required. Ability to drive and travel extensively by plane or car and work long hours when needed, including weekends, and comply with all work rules, including those pertaining to safety and health. What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include: Competitive pay with recognition programs Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays Leave and family support: parental leave and sick leave Learning and growth: access to training and development for continuous skill development Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts At Crowley, we invest in you—your success, your health, and your future.