About this role
Overview Manages cargo bookings, import/export documentation, and moderately complex customer service and sales activities. Ensures customer satisfaction, retention, and compliance with operational and regulatory requirements. Responsibilities Coordinate cargo delivery and maintain accurate shipment documentation. Review bills of lading, apply applicable rates, and ensure timely and accurate invoicing. Partner with Pricing to validate rates and booking information. Prepare and analyze booking and import/export reports. Resolve complex customer inquiries, complaints, and service issues. Recommend process improvements and promote value-added services. Support customer onboarding and escalate risks affecting delivery or satisfaction. Qualifications Bachelor’s degree in business or a related field, or equivalent education and experience. 3+ years of transportation or logistics experience. Experience in booking, customer service, documentation, or bill of lading revisions preferred. Proficiency in Microsoft Office, including Excel, Word, and Outlook. Bilingual English/Spanish preferred. Knowledge of import/export operations, customs brokerage, and transportation regulations.