About this role
Overview Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. Work Arrangement: Why Join Crowley: Responsibilities What You'll Do: Responsible for overseeing and coordinating the transportation of customer materials in addition to managing and ensuring requirements are met for both the carrier and customers. Key Responsibilities: Communicate with shippers, consignees, vendors, agents, etc. to effectively manage each shipment. Negotiate and determine appropriate pricing based on volumes, service lanes and potential business for both carriers and customers. Work directly with new and existing carriers to obtain pricing. Certify pricing calculations for each client to meet the profit goal and cover overhead costs. Ensure compliance with applicable laws, regulations and industry standards. Collaborate with the sales team to establish procedures and identify ways to grow business lanes. Monitor customer shipment and the quality control of carrier and performance. Develop and implement effective cost control measures, maintain records of quoted rates, monitor profitability, settle discrepancies, ensure correct billing and invoicing to customer for timely payments to carriers. Organize documentation, clearances, shipping mode, delivery, tracking and notifications. Maintain contact management system similar to CRM to determine established contacts. Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders and negotiating rates with carriers. Provide support to transportation coordinators on building strategies to grow business with existing and potential clients. Analyze and recommend business opportunities for improvement that optimize performance. Qualifications Education & Credentials: Bachelor’s degree in business, administration, transportation and logistics, or related field; or a combination of post high school and equal experience may be substituted for education. Experience: 1 to 3 or more years’ experience preferred in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations or related experience. Prior experience coordinating transport schedules, performing technical reviews and handling transportation planning. Technical Skills: Proficient in Microsoft Office products, including Excel, Outlook and Word. Other: Travel may be required. Bilingual (English/Spanish) preferred. What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include: Competitive pay with recognition programs Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays Leave and family support: parental leave and sick leave Learning and growth: access to training and development for continuous skill development Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts At Crowley, we invest in you—your success, your health, and your future.