About this role
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our company is committed to providing a diverse and inclusive work environment. Our focus is on continuous improvement and collaboration. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do!
Set sail on a new career with Carnival, and help us bring the FUN to life aboard one of our fantastic vessels! We’re looking for dedicated individuals to join us a Room Service Operators! This role will see you working on the front line providing outstanding service to our guests.
The Room Service Operator is the friendly voice that answers the telephone to take guest room service orders and assists guest with any and every query or question they may have. Along with taking the orders the Room Service Operator oversees a team of Assistant Waiters in Room Service ensuring that all orders are correct and delivered to our guests in a timely manner. They are the point of contact available 24 hours a day to answer questions and offer assistance.
As with all of our team members, you’ll be a highly visible member of the team, and will constantly interact with our guests and helping them with questions. The vacation experience we promise our guests will start with you!
Position duties and responsibilities:
- Report for duty on time and groomed appropriately.
- To be knowledgeable of all functions and operations of the Ship in general.
- Oversee the Assistant Waiters in Room Service.
- Check the trays that leaves Room Service for correct set-up.
- Submit a shift report and bring to the attention of the Assistant Maitre'D/ Maitre'D / F&B Manager any matters that need their attention.
- Issue in-cabin beverages on non mini bar ships to Stateroom Stewards, and punch the check accordingly.
- Perform an accurate handover to the next shift with regard to inventories of Revenue items.
- Report any lost / broken / missing items to the Assistant Maitre'D.
Position minimum requirements:
- Fluency in conversational & written English,
- Hospitable with a positive attitude and ability to self-motivate.
- Be well groomed & follow the Carnival Look guidelines.
- Excellent telephone skills all calls need to be answered in a professional and courteous manner.
- Experience of overseeing a team as will be overseeing Assistant Waiters.
- Excellent attention to detail and ability to work to a deadline.
- At least 21 years old.