About this role
Overview Supports National Accounts through moderate to complex customer service and sales activities. Focuses on customer satisfaction, retention, and relationship management while delivering value-added solutions. Responsibilities Manage complex customer inquiries and build long-term customer relationships. Assess customer needs and provide timely, effective solutions. Respond to customer requests, resolve issues, assist with pricing, and identify sales opportunities. Prepare and analyze reports to support customer requirements and service improvements. Handle customer complaints and ensure resolution within established guidelines. Support customer onboarding and adoption of online service tools. Develop and monitor KPIs, partnering with process owners to drive service performance and corrective actions. Recommend process improvements to enhance the customer experience Qualifications Bachelor's degree preferred or equivalent job-related training after high school. 2–3 years of customer-facing experience within the transportation industry. Proficiency in Microsoft Office, including Excel, Word, Outlook, and SharePoint. Experience working with CRM systems and transportation/logistics business applications. Bilingual (English/Spanish) may be required. Strong customer service, communication, relationship-building, analytical, and problem-solving skills.