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Kennesaw, Georgia, USPosted 1h ago
About this role
Yamaha Motor Finance Corporation has an excellent opportunity for a Retail Servicing Operations Specialist I to join our Retail Servicing team in Kennesaw, GA!
The Retail Servicing Operations Specialist I provides administrative and operational support for the Retail Servicing Department. This role serves as a key point of contact for customers, dealers, financial institutions, and internal business partners while supporting daily servicing operations, departmental reporting, documentation management, and customer correspondence. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
What you'll be doing:
What you'll bring:
What's in it for you:
Reports to: Department Manager
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Retail Servicing Operations Specialist I provides administrative and operational support for the Retail Servicing Department. This role serves as a key point of contact for customers, dealers, financial institutions, and internal business partners while supporting daily servicing operations, departmental reporting, documentation management, and customer correspondence. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
What you'll be doing:
- Prepare mail merges and draft routine correspondence for customers and dealers.
- Receive, sort, and distribute incoming mail.
- Support the Retail Servicing management team by preparing and maintaining departmental reports.
- Research and resolve unidentified checks by working with dealers, customers, financial institutions, and servicing partners.
- Compile and provide documentation in support of internal and external audit requests.
- Answer and route incoming telephone calls, providing general assistance to customers and directing inquiries to the appropriate department.
- Monitor departmental voicemail and ensure messages are routed to the appropriate team members.
- Upload, organize, and maintain customer documentation within company systems.
- Gather required documentation from dealers and prepare outgoing correspondence.
- Provide administrative support to the Recovery, Repossession, and Remarketing teams as needed.
- Maintain compliance with company policies and procedures, as well as applicable federal and state laws and regulations governing customer communications.
- Perform other duties and special projects as assigned.
What you'll bring:
- Associate's degree or an equivalent combination of education and relevant work experience.
- 2+ years of administrative support, operations support, customer service, or related experience preferred.
- Proficiency with Microsoft Office Suite, including Word and Excel.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational, time management, and problem-solving abilities.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Ability to work collaboratively with customers, dealers, and cross-functional teams while maintaining professionalism and confidentiality.
What's in it for you:
- 401(k) and Profit Sharing
- Fertility Benefits
- 37.5 hour workweek
- Medical, Dental, Vision
- Life and AD&D Insurance
- Wellness Program
- Short-Term Disability Coverage (for hourly roles)
- Long-Term Disability
- Student Debt Repayment Benefits
- Ability to borrow Yamaha product
Reports to: Department Manager
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.