Newcoast Financial Services Titling Speclst

OVERVIEW: The Newcoast Financial Services Titling Specialist is responsible for the accurate, compliant, and timely processing of RV, vessel, trailer, and marine-related title and registration documentation across multiple states. This role ensures all collateral-related paperwork is completed according to state and federal regulations, maintains organized and auditable deal files, and delivers excellent customer service to both internal teams and external partners.

Working closely with Sales, Finance, and Operations, the Title Specialist plays a critical role in ensuring a seamless customer experience from purchase through title completion.

KEY RESPONSIBILITIES:

• Accurately process title and registration documentation for all new and used vessels, RVs, trailers, and other applicable units across multiple states.
• Ensure compliance with all state, federal, and agency regulations related to titling and registration.
• Maintain complete and organized customer deal files, ensuring documentation is properly recorded, stored, and auditable.
• Communicate professionally with customers, tag offices, state agencies, and federal offices to resolve title-related questions or issues.
• Provide timely updates to customers and internal stakeholders regarding title status and requirements.
• Maintain and improve systems for tracking file transfers, document status, and pending title work.
• Support Marine Agents and other operational partners as needed.
• Continuously expand knowledge and competency in processing title work across additional states.
• Perform other duties as assigned to support departmental and company goals.

KEY RESULT AREAS:

• Customer Satisfaction: Responsiveness, clarity of communication, and successful resolution of title-related inquiries.
• Accuracy & Compliance: Error-free documentation processing, adherence to regulatory requirements, and timely submission of paperwork.
• Timeliness: Consistent on-time completion of title and registration tasks within required service-level expectations.
• File Management: Organization, completeness, and audit-readiness of customer deal files.
• Independence & Reliability: Ability to work with minimal supervision, manage multiple state processes, and maintain dependable performance.
• Problem-Solving: Ability to troubleshoot documentation issues and navigate unique state requirements.