About this role
The Dining Room Management Trainee (DRMT) program is a structured learning pathway designed to develop future Assistant Maître D’s through hands-on exposure and mentorship. Under the direct supervision of the onboard dining leadership, the DRMT supports restaurant service operations across all-inclusive venues, including Team Dining, Your Time Dining, and Room Service. The primary focus is to build operational readiness, leadership capability, and service excellence in alignment with brand standards and key performance metrics.
KEY RESPONSIBILITIES
OPERATIONAL OVERSIGHT
- Shadow Assistant Maître D’s and other leaders in the daily execution of dining room operations.
- Support accurate venue setup, cleanliness inspections, and readiness of equipment.
- Learn and support par-level inventory control of silverware and dining equipment.
- Participate in event setups and liaise with venue leaders for timely execution
TECHNOLOGY & SYSTEMS EXPOSURE
- Acquire operational understanding of SailorMate, CSS-POS, Homer, ChefNet, and XDining systems.
- Develop functional skills in Microsoft Office tools to support communication and reporting needs.
- Assist in maintaining data integrity and real-time updates for service delivery tracking.
LEADERSHIP & TEAM COMMUNICATION
- Observe daily supervisory practices and begin applying leadership fundamentals under guidance.
- Assist in delivering pre-service huddles and reinforcing communication of service priorities.
- Support the facilitation of briefings and promote procedural adherence within the service team.
SERVICE & HOSPITALITY TRAINING
- Participate in onboarding and skills training of new team members.
- Co-facilitate service sequence demonstrations, focusing on guest interaction, upselling, and
- complaint resolution.
- Engage in learning modules focused on hospitality, culture essentials, and company values.
CULTURE & INCLUSION
- Promote a workplace culture of respect, openness, and teamwork.
- Encourage diversity and equity by role-modeling inclusive behaviors and active listening.
HEALTH, SAFETY & COMPLIANCE
- Participate in shipboard compliance checks and hygiene inspections.
- Learn the essentials of USPH, HESS, and environmental protocols.
- Support sustainability initiatives, including food waste reduction and accurate meal count tracking.
PERFORMANCE DEVELOPMENT
- Maintain grooming and punctuality standards as outlined in the conduct policy.
- Observe best practices in disciplinary and evaluation processes.
- Support schedule
COLLABORATION SCOPE
- Collaborates closely with all members of the Food & Beverage management team.
- Maintains cooperative relations with all shipboard departments to support dining operations.
This role is developmental in nature and subject to periodic review and adaptation by onboard leadership. It is expected that trainees embrace continuous learning, demonstrate professionalism, and contribute to the operation.
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