About this role
Who we are
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Key Responsibilities:
Operation handling:
- Manage Shipping Instruction, VGM/FCR/HBL/Carrier Bill submission/issuance:
- Co-ordinate with Customer Service and other related teams to issue FCR/HBL to Shipper as well as transmit SI to carrier via EDI timely and accurately.
- Promptly address required documents revision to avoid disruptions in the documentation workflow and delays in cargo receipt at the destination.
- Monitor performance of stakeholders to ensure the process flow and data quality.
- System update, ASN management and custom manifest handling:
- Receive shipment details from Customer Service teams and customers then handle data input into Maersk SCM systems.
- Monitor information linkage and document status, work on the system troubleshooting if any to make sure the logic of system flows correctly.
- Monitor customer ASN, custom manifest (AMS/ACI/ISF/ENS/ICS2) quality and timeliness.
- Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) per client basis during daily.
- Carry out all activities in a manner which will contribute to the achievements of individual and team Key Performance Indicators (KPIs).
- Maintain accurate shipment status updates in the system.
Other Responsibilities:
- Resolve daily operational issues and ad-hoc cases, escalating when necessary.
- Propose solutions and options to customers; support customers and other teams in resolving issues and handling exceptions.
- Perform other relevant tasks assigned by leaders.
Qualification/s:
- Majoring in Logistics, Supply Chain, International Business, or related fields (Fresh graduate or Undergraduate student).
- Having internship experience in Logistics and Shipping industry or experience in Shipping Instruction management/creation or Data key-in/platform key-in is a plus.
- Detail oriented, hardworking and have high commitment to the job.
- Good command of English (both written and spoken).
- Good Microsoft office skills (excel, power point, outlook, ...).
- Passion in working with process and customers, with a careful sense.
- Strong attention to detail, problem-solving skills, and ability to work under tight deadlines.
- Proactive and quick learning, strong mind of improvement.
- Able to coordinate with team in works and engagement events.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.