Dockmaster II

OVERVIEW: Manage dock team members and daily operations of the dock, including Wet Slips, Dry Slips, Basin and the front lot.

KEY RESPONSIBILITIES:

• Hire, train, motivate, coach, monitor and evaluate the performance of all dock team members
• Maintain dock machinery and equipment effectively and in a safe working condition
• Schedule all maintenance and repairs for dock machinery with Service Manager
• Responsible for setting dock employee work schedules around marine operations
• Oversee and participate in the training of new dock employees
• Audit forklift operator performance to make sure training, job performance and attitude are acceptable
• Initiate and oversee maintenance and repair area relating to the Dock/Yard resulting in a safe and attractive work area
• Manage departmental expenses effectively
• Establish and maintain positive relationships with other departments
• Prepare for and participate in meetings with management or other department heads
• Schedule all sales, service and storage moves keeping in mind the best interest of the potential and existing customers
• Communicate with Marina Administrator or Shared Services on a regular basis in regards to storage related information
• In the event that a boat is damaged, promptly report the damage to sales or service and if applicable, contact the customer that same day
• Communicate customer satisfaction standards to all dock personnel
• Resolve customer complaints and build loyal customer base for marina
• Inventory boats in wet and dry storage weekly
• Responsible for dipping and monitoring fuel tanks
• Other duties as assigned

PHYSICAL REQUIREMENTS:

Physical requirements for a Dock Attendant can be physically demanding. Key physical demands include: 

• Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds.
• Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
• Climbing and Balance: Ability to climb vertical ladders and navigate stairs, including entering/exiting boats through hatches.
• Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULTS AREAS:

• Safe and profitable operation of marina/dock operations
• Severe weather prevention plan executed
• Top condition facility, docks and customer areas
• High level of customer service and responsiveness to issues
• Establish and maintain positive relationships with all departments