Director, Sales Operations

Overview Who We Are: Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive. With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities. We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners Work Arrangement: Hybrid Responsibilities What You'll Do: The Director, Sales Operations enables effective commercial execution through disciplined sales processes, pipeline management, reporting, governance, CRM adherence, and structured operating routines. The role is responsible for creating consistency, transparency, and accountability across commercial teams by ensuring sales processes are effectively implemented, performance information is reliable and actionable, and operating cadences support execution excellence. Working closely with leadership and commercial teams, the Director, Sales Operations provides the operational structure, governance, and visibility necessary to support informed decision-making and consistent commercial performance. The role contributes to broader excellence and objectives by strengthening execution discipline and performance transparency without ownership of commercial strategy, revenue performance, customer portfolios, pricing governance, or P&L outcomes. Key Responsibilities: Sales Process Management & Execution Discipline • Lead the implementation and sustainment of sales processes that support consistent commercial execution and alignment across commercial teams. • Establish and maintain sales process standards that promote operational discipline, visibility, and accountability. • Monitor sales process effectiveness and identify opportunities to improve efficiency, execution consistency, and user adoption. • Support the consistent application of commercial operating practices across the organization. • Recommend process improvements that strengthen execution quality and commercial effectiveness. Pipeline Governance & Performance Visibility • Maintain pipeline governance processes that provide accurate and timely visibility into commercial opportunities and performance trends. • Establish structured pipeline review routines that improve transparency, consistency, and accountability across commercial teams. • Monitor adherence to opportunity management practices and support improved pipeline quality and visibility. • Identify gaps or risks affecting pipeline integrity and recommend corrective actions. • Provide visibility into pipeline activity to support commercial planning and execution decisions. CRM Discipline & Data Integrity • Drive disciplined use of CRM systems through consistent process application, governance expectations, and monitoring routines. • Promote data quality and process compliance practices that improve the integrity and usability of commercial information. • Support adoption of standardized CRM processes that strengthen opportunity management and performance visibility. • Identify process-related issues affecting CRM effectiveness and recommend actions that improve user adoption and data reliability. • Partner with stakeholders to reinforce CRM best practices and process consistency. Commercial Reporting & Performance Management • Manage reporting cadence and performance-management routines that support informed decision-making and commercial accountability. • Coordinate delivery of recurring commercial reporting and performance visibility processes. • Ensure commercial leaders have access to timely, consistent, and actionable performance information. • Support performance reviews by providing reliable reporting, process governance, and operational visibility. • Identify reporting improvement opportunities that enhance decision support and business insight. Operating Cadence & Governance • Establish and maintain operating routines that support execution discipline, performance review processes, and ongoing business management. • Coordinate recurring governance processes that improve accountability, transparency, and alignment across commercial teams. • Support implementation of standardized performance-management routines and commercial review processes. • Promote consistent execution of governance and operating practices across the organization. • Monitor effectiveness of operating cadence routines and recommend enhancements where appropriate. Cross-Functional Commercial Coordination • Partner with commercial leaders, excellence teams, reporting functions, and other stakeholders to support consistent execution practices. • Facilitate alignment among teams participating in sales processes, reporting activities, pipeline reviews, and performance-management routines. • Coordinate activities that improve visibility into commercial performance and execution effectiveness. • Support collaboration between commercial and support functions to strengthen operating consistency and performance discipline. • Promote fact-based decision-making through effective use of reporting, governance, and process-management practices. Sales Operating Model Improvement • Evaluate sales-operating processes and identify opportunities to improve efficiency, visibility, adoption, and execution effectiveness. • Develop recommendations that strengthen commercial operating routines, reporting effectiveness, and governance discipline. • Support implementation of approved operating-model improvements and process enhancements. • Contribute operational insight that supports business excellence objectives and broader commercial performance initiatives. Leadership & Organizational Effectiveness • Provide leadership and direction within assigned areas of responsibility to support accountability, collaboration, and execution excellence. • Promote disciplined execution, governance adherence, and performance transparency across commercial teams. • Foster a culture of continuous improvement, operational rigor, and process consistency. Talent Development & Succession • Support capability development through coaching, knowledge sharing, and performance feedback. • Reinforce best practices in sales operations, reporting discipline, process governance, and performance management. • Support succession planning and development activities within the Sales Operations function. Qualifications E ducation & Credentials: Bachelor’s degree in business, transportation, logistics, marketing or a related field; or a combination of post-high school and equal experience may be substituted for education. MBA or advanced business degree preferred. Experience: • 8+ years of experience in sales operations, commercial operations, business operations, commercial analytics, performance management, or related business disciplines. • Demonstrated experience implementing sales processes, performance routines, governance practices, and reporting disciplines. • Experience managing CRM-related processes and supporting commercial execution through operational controls and reporting. • Proven ability to improve process adoption, operating consistency, and commercial visibility across multiple stakeholder groups. • Experience supporting commercial teams through structured performance-management and reporting practices. • Experience working in complex, matrixed organizations requiring extensive cross-functional collaboration. Technical Skills: Proficient in Microsoft Office products, including Excel, Word, PowerPoint, and Outlook. • Experience with CRM platforms, Business Intelligence (BI) tools, reporting systems, and performance-management applications preferred. • Strong analytical capabilities and experience working with commercial reporting, opportunity management data, and performance metrics. Other: Ability to travel as needed What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include: Competitive pay with recognition programs Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays Leave and family support: parental leave and sick leave Learning and growth: access to training and development for continuous skill development Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts At Crowley, we invest in you—your success, your health, and your future.