Assistant Project Administrator

The Project Administrator Assistant serves as the primary point of contact for Boat Repair Member Services, delivering exceptional customer support to members, guests, and the Safe Harbor Team. This role collaborates closely with the General Manager and Project Managers to provide seamless administrative services, ensuring successful boat repair project management and peak Member satisfaction. Please note this role is 8:30 am to 5 pm, Monday – Friday 

 

Essential Duties and Responsibilities

 Member Relations, Inquiries & Scheduling

• Inquiry Management: Act as the first point of contact to answer questions via phone, email, and walk-in inquiries regarding boat repair services.
• Work Order Initiation: Set up service agreements, review terms of business, and clearly explain operational processes to Members and customers.
• Scheduling: Coordinate arrival and departure logistics for incoming boat repair projects in tandem with management.
• Data Management: Input financial data into project management software applications and organize data for accurate billing.

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training.
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area. 
• Report all accidents, injuries, spills and near misses immediately. 

Technical and Physical Requirements

• High school diploma or equivalent, some college preferred
• 2 years minimum of boating or maritime industry experience strongly preferred
• 2 years of experience delivering high-quality customer care preferred
• 2 years of experience in accounting, billing, or invoicing preferred
• 2 years of professional computer experience preferred; proficient in Microsoft Office Suite
• Familiarity with boats and nomenclature
• Ability to sit for extended periods of time
• Ability to lift 20 pounds
• Any skills considered standard that a Project Administrator should suggest

 

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

 

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.